Stardock support rocks!!!

Big changes on the support forum

Published on October 21, 2005 By aufisch In Community

I have wanted to write this for a while now, and I am finally going to do it.

As you all might know, Stardock support has in the past been critisised by a lot of disgruntled customers and also by regulars (including me) on this forum.

I don't know how many of you have recently visited the support forum, but things have changed big-time there. For about the last month or so Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads. This has changed the feeling of the support forum quite a bit. People with problems now get the impression their issues are taken seriously (even though it migth not be resolved immediately), and aggression and frustration on the support forum are kept at a minimum.

Thank you so much Stardock for implementing this change and thank you Mike for doing such a great job!!

Comments (Page 1)

Corky_O

on Oct 21, 2005

I second the thought.

Each time I go to the boards, there are few if any threads that have not been addressed by Mike.

Now, I just look and go - unless I have something worthy of mentioning.

Excellent job Stardock and Mike (milksama).

CerebroJD

on Oct 21, 2005

I've noticed milksama's contributions as well! Good stuff... its really appreciated!

liquidguru

on Oct 21, 2005

Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads

yes, makes a big difference knowing that someone from stardock has seen the posts...thanks milksama, your efforts are appreciated

aimzzz

on Oct 21, 2005

Me too. When possible, he tests the issue & notees if the problem is confirmed & whether there's a fix, or he made a bug rept, or it iexists but is not SD related, etc.

aufisch

on Oct 21, 2005

Each time I go to the boards, there are few if any threads that have not been addressed by Mike.

It's almost as if he puts us out of our job!

Seriously though, it makes it much easier to go through the threads and concentrate on the ones that don't have a reply yet.

Lantec

on Oct 21, 2005

Not buying the nick tho.

starkers

on Oct 22, 2005

Yeah, I'll third, fourth or whatever that....having Mike on the support team is fantastic and a most welcome addition.

I had a small issue that Mike helped to resolve and the quick response is much appreciated

Chris TH

on Oct 22, 2005

I was going to sart a thread on this very topic!

Props to Mike... doubly now that he's putting in an appearance on the newsgroups as well!

I just hope he doesn't get burned out - maybe he needs some flunkies

Posted via WinCustomize Browser/Stardock Central

Lantec

on Oct 22, 2005

I just hope he doesn't get burned out

He's over 2000 years old and working from Afganistan. If he ain't aleady burnt out he ain't gonna burn out.

(check his profile)

Course I still ain't buying the nick. If you put 2 and 2 together it equals 314.

os1smith

on Oct 27, 2005

NO stardock support doesn't rock, they suck. I have two problems I have been dealing with for 3 weeks, can not get a response from from email support and have had both problems posted on two diff. forums and still can not get an answer.

Fuzzy Logic

on Oct 27, 2005

I've read your post of Oct 9th re Theme Manager not applying skins and cannot recreate the problem. Perhaps support either cannot find a problem or are still looking. Other users also tend not to reply to threads if they don't have a solution.

DigitalDanes

on Oct 27, 2005

#10 by Citizen os1smith
Thu, October 27, 2005 1:04 PM
NO stardock support doesn't rock, they suck. I have two problems I have been dealing with for 3 weeks, can not get a response from from email support and have had both problems posted on two diff. forums and still can not get an answer.

I posted to your other thread about WB5 not staying in place. I don't have the problem, but I suggested that you post your problem/thread in the Stardock Support area of the forums for greater chance of having a support person see it.
DD

Fuzzy Logic

on Oct 27, 2005

Ah, I see now why no-one has answered

CaptainWin

on Oct 27, 2005

for Stardock support and Milksama! If you don't believe that support by Stardock is suberb, buy a Symantec/Norton product and see what kind of support you get!

milksama

on Oct 27, 2005

Thank you everyone for your feedback. We try to address the main areas of support whenever possible: Support email (ticketing system), Support forums and Support newsgroups.

For anyone disagreeing with the thread title, please send us your name, windows logon/password, and ip address Just kidding... Your feedback is also appreciated, please let us know how we may assist you through one of the main channels for support: Support email (ticketing system), Support forums and Support newsgroups so we can address your problem asap!

(Were I to move into development, I would remain an active voice in the Stardock/Wincustomize community.)

-Mike
[Stardock's 2000 year old Afganistanian support representative]

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