Stardock support rocks!!!

Big changes on the support forum

Published on October 21, 2005 By aufisch In Community

I have wanted to write this for a while now, and I am finally going to do it.

As you all might know, Stardock support has in the past been critisised by a lot of disgruntled customers and also by regulars (including me) on this forum.

I don't know how many of you have recently visited the support forum, but things have changed big-time there. For about the last month or so Mike (milksama)as an official representative of Stardock has visited the boards every single day and answered most unresolved threads. This has changed the feeling of the support forum quite a bit. People with problems now get the impression their issues are taken seriously (even though it migth not be resolved immediately), and aggression and frustration on the support forum are kept at a minimum.

Thank you so much Stardock for implementing this change and thank you Mike for doing such a great job!!

Comments (Page 2)

T-Man

on Oct 27, 2005

Look at this guy. He's everywhere! He can't be stopped!

All hail milksama!!!!

os1smith

on Oct 27, 2005

Don't get me wrong, I think Stardock rocks, I think Mike is the hardest working guy there, but until they can get a better way or I should say an easier why to report problems, then stardock support doesn't rock, this is accross the board problem with software everywhere, not just startdock. I am not mad at stardock, I understand, millions people all flipping out over problems. It is a task that must be madding. So lets me get this out as where I stand ... Startdock apps are fantastic, there support is much better then most, I think stardock central is way ahead of everyone in providing product update (can't get simpliar then this). Do I have a solution, nope I don't, my attack, so to speak on this thread, was an attempt to get someones, anyones, attention, like hitting a mule with 2x4 to get their attention, and it worked, I got an email from support offering help. I tried email prior to this and got no response, now maybe I will get my problem fixed, when that happens....then stardock support will rock...for me ..but for someone else, it will still probably suck...lol

T-Man

on Oct 28, 2005

but until they can get a better way or I should say an easier way to report problems,

It's funny you should mention that. If you visit Stardock's main support page ( https://www.stardock.com/support.asp ) you may notice that our FAQ links have been replaced with a new Knowledge Base Support Center ( https://www.stardock.helpserve.com/ ). And the Support Center includes a full blown Support Ticket system( https://www.stardock.helpserve.com/index.php?_m=tickets&_a=submit ). Easy to submit problem problem reports with tracking!

So can we get a "Stardock Support Rock's" statement now?!

Sleeping Dragon

on Oct 28, 2005

Thanks for the links, T-man!

Lantec

on Oct 28, 2005

So can we get a "Stardock Support Rock's" statement now?!

Very nice update guys. Stardock Support Rock's!

os1smith

on Oct 28, 2005

So can we get a "Stardock Support Rock's" statement now?!

wow...very cool..Stardck Support F*^&*@! Rocks..got some searching to do before I submit a ticket, much better, thanks T-man and Support team.

on Oct 28, 2005

In my openior world's most friendly people are @ SD and WC ... They hear us when we want ... and they help us whenever we put ourselves in trouble ... the REAL helping hands ...

cmuggle

on Oct 28, 2005

Maybe Mike is really Frogboy with a different handle to throw off suspicion.

He never takes a day off.

Posted via WinCustomize Browser/Stardock Central

Frogboy

on Oct 28, 2005

lol.

Chef Garry

on Oct 28, 2005

I'm late throwing my 2 cents in but I too appreciate Mike's precence. Particularly re WB 5 beta. There have been a number of issues which he's responded to. The one that affects me haven't been dealt with yet but I've been reassured that it will be - in time. Patience is easier when you get the feedback he's provided. Kudo's to you Mike!

On that note, I've been involved with Stardock for quite awhile and they've done well. Feline (wherefore art thou laddie?) pointed out some issues which I believe has sparked a resurgence of developer presence here and in the newsgroups. Again, good work.

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